Safety · reluv.co.uk
Your money moves
only when
you say so.
Every transaction on Reluv is protected by escrow. Funds sit with us until you confirm the item arrived as described. That's the foundation everything else is built on.
How we protect you
Six things working for you, every transaction.
Funds held securely
Funds are securely held while your order is in progress. They are only released to the seller when the item is delivered and confirmed, the buyer protection window ends, or a dispute is resolved.
3-day dispute window
After delivery you have 3 days to open a dispute if anything's off. The window closes the moment you confirm receipt, so check your item first.
Returns built in
If the item isn't as described, we step in. Most cases resolve between buyer and seller within 48 hours. If not, our team makes the call.
Secure payments
Payments are processed securely by Stripe. We never store your full card details — all sensitive data is handled directly by Stripe's PCI-compliant infrastructure.
Account security
Two-factor authentication and device review on new sign-ins. We will never DM you asking about a payment or dispute.
One-tap reporting
Something looks off? Any listing can be reported in a single tap. We investigate and respond — not a bot, not a queue.
When something goes wrong
How disputes work.
Most issues are resolved between buyer and seller. If not, we step in and make a binding decision based on the evidence.
Open a dispute
From your order, tap 'Open dispute' and describe what's wrong. Add photos if you have them. The clock starts immediately.
Seller responds
The seller has 48 hours to reply with their side and propose a resolution — full refund, return, or explanation.
Agree or escalate
Most cases resolve between buyer and seller. If you can't agree, the case is escalated. Disputes are reviewed fairly based on the evidence provided by both parties, using a combination of team review and automated tools to reach a fair outcome.
Funds move
Refund to buyer or payout to seller — whichever way it lands, funds are released within 2 working days of the decision.