Reluv Privacy Policy

The Reluv marketplace is run by Reluv Ltd a company established in England (company number 12765952) with its registered offices at Launchpad Building, Penryn Campus, Penryn, United Kingdom, TR10 9FE (“Reluv”, “we”, “our”, or “us”). We are committed to protecting and respecting your privacy.

By setting up an account with us or using and accessing the marketplace, you consent to the use of your personal information as described in this Privacy Policy. You should also be aware that we use cookies to store and access information whilst providing the Site and Service. 

Personal information

[we collect about you and how we use it]

We collect information from you when you voluntarily submit it to us and when you use the marketplace. This includes information you provide when you register to use the marketplace, complete a form or subscribe to our mailing lists. 

The list below sets out categories of personal information we collect about you and how we use that information. Unless we specifically state below that we are relying on your consent, our legitimate interests or a legal obligation to process your personal information, the lawful basis we are relying on to process your personal information is to perform a contract with you. This contract is governed by our Customer Terms of Service. We will only rely on legitimate interests to process your personal information where your interests and fundamental rights do not override our interests.

Where we state below that we use your information to send you marketing communications, we may do so on the basis it is in our legitimate, where we provide you with an opt-out option, or because you have consented to receiving such marketing communications from us. 

Cookies we use on this website:

_gaThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.2 yearsAnalytics
_gidThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.1 dayAnalytics
_gat_gtag_UA_175491084_1Google uses this cookie to distinguish users.1 minuteAnalytics

Contact details: 

When you open an account with us you will be asked to provide us with your contact information such as your name and your email address. We will use your contact details so that we can communicate with you directly about the products you purchase and to send you marketing communications. When you check out, you will be asked to provide us with your delivery address. As a necessary part of participating in the marketplace, you will also share your contact details with any charity that you purchase an item from. 

Comments and opinions:

 When you contact us directly, e.g. by email or phone we will record your comments and opinions. We will also record comments and opinions you express when responding to surveys, entering competitions, taking part in promotions we run or that you post on our blog posts. We will use your comments and opinions to in the legitimate interests of addressing your queries, issues and concerns and improving our products and services. 

Payment and transaction information: 

We keep records of the products you buy on the marketplace. We will provide your contact details to the charity of any item you purchase including your name, delivery address, email address and phone number you provide at the checkout. 

Website login details: 

Where you create an account with us, we will hold your email and password details in the legitimate interests of keeping your account secure. 

You are responsible for all actions taken with your email and password, and we recommend that you do not disclose your username and password to any third parties.

Information about how you connect to and use our Site and Service: We collect information about how you use our marketplace such as the pages you view, the time you access our marketplace and how long you use it for, the website from where you came to our marketplace or go to after leaving our marketplace (if applicable) and any selections and choices you make when using our marketplace. We also collect information about any items you have searched for or bookmarked. 

We process this data for the following purposes:

  • to provide analytics data on the use of the marketplace which we use for the legitimate interests of improving our marketplace;
  • in the legitimate interests of determining the success of our marketing campaigns;
  • to send you marketing about products and services we think may be of interest to you;
  • in the legitimate interests of detecting or preventing any breach of our Customer Terms of Service.

Information about your device: 

We collect information about the computer, tablet, smartphone or other electronic device you use to connect to our marketplace. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to our Service through the device, your Internet service provider or mobile network, your IP address and your device’s telephone number (if it has one).

Typically, the information we collect about how you use our marketplace is associated with your device and not you as a named individual. However, if you are logged into a registered account you have with us this information may also be associated with you directly.

We use information about your device in order to optimise the presentation and functioning of our marketplace. 

All personal information:

 We will use all the personal information we collect to monitor and improve our marketplace and our procedures and processes. We also use the personal information we collect to help us develop our new product. 

We shall not request from you any personal information, which is deemed sensitive data, including without limitation, information regarding religious or other beliefs, physical and mental health details, sexual life, racial or ethnic origin, trade union membership and/or offences. 

Your marketing preferences

Email – From time to time we may contact you by email with information about our products and

If you do not want us to contact you by email, you can change your email marketing preferences by emailing us at and letting us know that you do not want to receive marketing emails from us. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails we send to you.

Information that cannot identify you

We do not disclose information about identifiable individuals to anyone else except as set out in this Privacy Policy and subject to applicable data protection legislation. 

Storing and transferring your personal information

  • Timeframe – We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.If you have an account with us your Personal Information will be kept by us for as long as your account remains active. If you deactivate your account, or we deactivate it, your personal information will be kept for a reasonable period of time after this so that we can complete any activities already initiated or where we have a need to retain your personal information for legal or technical reasons (including back-up systems) for example to retain proof of transactions for the enforcement of our rights, and to enable the other party to a transaction to access records of past purchases or sales. Following this period we will either delete the information or change it to a form that does not identify you. 
  • Cookies and local storage – we may store information (which may include personal information) locally on your device using cookies and other browser and application storage methods. 

Your Rights

Right to access your information: 

You are entitled to see the information held about you and to check that we are lawfully processing it, and we shall comply with our obligations under applicable data protection legislation in relation to any request by you. We may charge you a reasonable fee or refuse to comply with your request if it is clearly unfounded, repetitive or excessive. 

Right to request correction of your information: 

You may ask us to make any necessary changes to ensure that the data we hold about you is accurate and kept up to date. Please keep us informed if your personal information changes during your relationship with us.

Right to request erasure of your information:

 In certain circumstances you may also ask us to erase personal information relating to you. We may not always be able to comply with your request for specific legal reasons which will be notified to you, if applicable, at the time of your request. You can exercise your right to delete certain personal information about you by closing your account with us, although we may need to keep some information about you as stated above.

Right to withdraw consent:

 Where we are relying on your consent to process your personal information you may withdraw this consent at any time (which you can do by changing the settings in your mobile device in relation to location data or by changing the privacy settings on your social networks in relation to information we collect from those networks).

To exercise any of the above rights, or if you have any questions relating to your rights, please email us at We may need to request specific information from you when you exercise your rights to confirm your identity and to speed up our response. We may not be able to fulfil your request if we are not able to identify you.

Links to third party sites

The Service may, from time to time, contain links to and from third party websites of our charities. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

Our policy towards children

Reluv is a General Audience Site and our marketplace is only available to persons aged 16 and over.

The marketplace is not directed to persons under 16 and we do not knowingly collect personal information from children under 16. Children under 16 years of age are prohibited from providing any personal information to the Site. If you become aware that your child has provided us with personal information without your consent, then please contact us using the details below so that we can take steps to remove such information and terminate the child’s account.

Changes to this policy

We may amend this Reluv Privacy Policy from time to time in order that it accurately reflects the regulatory environment and our own data collection and disclosure practices. Accordingly, you should review this policy periodically. When we change this Privacy Policy in a material way, we will update the “last modified” date at the top of this Privacy Policy. Changes to this Privacy Policy are effective when they are posted on this page.

Notice to you

If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will do this through email. 

Contacting us

Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed to